Sometimes when conducting consultations with nonprofit Boards, one of my hardest tasks is to follow my second rule of meetings: Wait for it.
Too often in the nonprofit world we get lost in strategy and matrixes and spreadsheets. We are people—whether volunteer or paid—and trust is established between people, not between plans.
I was talking with an airline pilot and asked him how he was taught to handle a crisis. He said there were three instructions: “Breath. Look around. Fly the plane.”
I've discovered that I've made a mistake, and suddenly I'm six years old again.